Experience ticket and order confirmation will always be sent to the email address provided.
Responsibility for the experience ticket passes to you as the consumer at the time you receive the ticket.
Once you have paid for an experience, the experience ticket will always be sent to the email address provided. If you do not receive an email, you should first check whether our email has ended up in your junk email or promotions folder. If it is not there, you can contact us directly for help.
Responsibility for the experience ticket passes to you as a consumer at the time you receive the ticket by email, and you should therefore check as soon as possible whether the contents of the email and the experience ticket match the order and order confirmation.
VAT
All prices at St. Galla are quoted in DKK and include VAT. Exceptions are experiences which, based on their content and nature, are exempt from VAT in accordance with the rules of the VAT Act.
Experience Gift Card
Our gift card is an amount gift card that can be used as a means of payment.
Our gift cards cannot be added together and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.
*We reserve the right to cancel the order if this is not complied with. *
Price and printing errors
We reserve the right to cancel the order if there is a material and/or manifest error on our website, social media, newsletters and other mailings. We reserve the right to cancel the order.
If you choose to cancel
For more than 10 days to the experience, you can rebook by using the rebooking link from your booking confirmation.
For less than 10 days to the experience, the experience cannot be rebooked. Be aware that the experiences often involve preparations that involve expenses that must be covered, and therefore you will not be able to get the money back for the experience.
On the day: If something unpredictable has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so they know that you are not attending anyway. Contact details can be found on the booking confirmation. Alternatively, you are generally welcome to give your ticket to another side.
Since you have chosen a specific date in the purchase process, the right of withdrawal is waived upon purchase.
Safety and good conditions are top priority. Therefore, the weather can sometimes make it impossible to endure the experience. Should this happen, the experience manager will contact you so that you can find a new date together.
If experience managers choose to cancel
Of course, our experience managers do everything possible so that you can get out and experience. However, unforeseen events can happen, e.g. in case of illness, road conditions and the like, where there is no choice but to cancel. Should that happen, you will be contacted by the person in charge by phone/SMS and then by email.
If the experience manager chooses to cancel due to too few enrollees, scheduling errors or the like, the cancellation must be made no later than 5 days before the start of the experience. Regardless of when the cancellation takes place, alternative booking dates must be available and if this is not the case, you are entitled to a refund of the amount of your experience
In case of cancellation and questions about this, you are always welcome to contact us.
Through our software provider Durable, we use SSL, and this means that your credit card information is processed encrypted.
If you pay by credit card, you are safe from misuse because you can refuse a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online business that uses SSL. St. Galla uses SSL, which means that your credit card information will be kept encrypted.
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Please arrive at least 5 minutes before the start time of the experience. Upon arrival for the experience, be sure to be able to document your booking via your ticket or booking confirmation.
Personal information
When purchasing an experience at St. Galla, we need the following information:
Name.
We carry out the registration of your personal data for the purpose of delivering the goods to you. We ask for your phone number in order to be able to provide you with a good service if something unpredictable happens when delivering your order confirmation, when shipping gift box or on the day of your experience.
The personal data is registered with St. Galla and stored for five years, after which the data is deleted. If you have made use of your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must keep your name and address for five years according to the Bookkeeping Act. When personal data is collected through our website, we ensure that it is always done by giving your explicit consent, so that you are informed about what information is being collected and why.
We do not store and transmit customer information encrypted. Information provided to St Galla is not disclosed or sold and we do not record any personal information. As a registered customer of St. Galla, you always have the right to object to the registration and you have the right to access to what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are addressed to St. Galla by e-mail.
In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at all times.
If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.
St. Galla uses cookies for the purpose of optimizing the website and making the visit easy for you. You can delete cookies from your computer at any time.
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St. Galla uses log statistics, which collect information that can give an idea of how many visitors we have, where they come from and where on the website it leaves. The log statistics are only used for the purpose of optimizing St. Galla